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IT Help Desk/ End User Support

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    ARE YOU READY FOR A JOB IN

    IT HELP DESK/ END USER SUPPORT?
    Certificate of Specialization (CS)
  • Overview

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    This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.

  • Career Opportunities

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    Job Resources

    • For information on the job outlook in the IT help desk/ end user support profession, visit the Bureau of Labor Statistics, and search specific job titles. Also available: information on median pay, entry-level education, number of jobs and more.
    • For specific real-time information on wages and job prospects in the STLCC region, visit STLCC Career Coach.
    Gainful Employment Data (CP)
  • Program Curriculum

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    IT Help Desk/ End User Suppport (CS) 24 Credits

    Program Total: 24 credits
    IT:102 Desktop Client Support 3
    IT:103 Help Desk Principles 3
    IS:130 Hardware and Software Support 3
    IS:151 Microcomputer Applications in Business 4
    IT:101 Cisco Networking Academy I: Networking Basics 5
    IS:237 Fundamentals of Information Assurance/Security 3
    IS:291 Workplace Learning: Information Systems (or)
    IS:229 Unix/Linux I 3
    Recommended Academic Plan (CS) Check the Recommended Academic Plan, or RAP, for the suggested semester-by-semester course schedule. This map is designed to help keep you on track for a timely graduation.
  • Additional Information

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    Location

    The IT Help Desk/ End User Support program is offered at our Meramec campus. Students make take general education classes toward this degree at any of our four campuses, our five eduction centers, and online.

     

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