IT Help Desk/ End User Support

ARE YOU READY FOR A JOB IN
IT HELP DESK/ END USER SUPPORT?
Certificate of Specialization (CS)


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If you are interested in the IT Help Desk/End-User Support program, the first step is to apply to join the MoSTEMWINs  program. This grant funded program will assist you in being admitted to STLCC, assessing and improving your college readiness, and exploring financial aid options if needed. Questions about the services provided by the MoSTEMWINs grant will be answered when you attend an information session.  Questions regarding the IT Help Desk/End-User Support program and career field can be directed to Craig Chott.

This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.


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Job Resources

  • For information on the job outlook in the IT help desk/ end user support profession, visit the Bureau of Labor Statistics, and search specific job titles. Also available: information on median pay, entry-level education, number of jobs and more.
  • To learn about the top openings in specific cities across Missouri visit the Missouri Economic Research and Information Center.
  • For specific real-time information on wages and job prospects in the STLCC region, visit STLCC Career Coach.
Gainful Employment Data
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IT Help Desk/ End User Suppport (CS) 24 Credits

Program Total: 24 credits
IT:102 Desktop Client Support 3
IT:103 Help Desk Principles 3
IS:130 Hardware and Software Support 3
IS:151 Microcomputer Applications in Business 4
IT:101 Cisco Networking Academy I: Networking Basics 5
IS:237 Fundamentals of Information Assurance/Security 3
IS:291 Workplace Learning: Information Systems (or)
IS:229 Unix/Linux I 3

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Location

The IT Help Desk/ End User Support program is offered at our Meramec campus. Students may take general education classes toward this degree at any of our four campuses, our five education centers, and online.

 

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